Let’s face it; you rely upon computers and other technology to do your day to day business. Without it your business would be sunk. The problem is that most small businesses can’t afford to have an it guru to take care of the problems that pop up or to help increase productivity by answering support questions for employees as well as perform the general maintenance on the systems that keeps everything running smoothly and prevents problems later down the road.
The Problem with Traditional IT Methods
Traditional IT companies use a method referred to as “break-fix”. That is when something breaks, the computer will not turn on or you can’t access your files or a dozen other potential problems happens you contact tech support to come on-site to fix it. While they are on-site they track their time and materials that they use to resolve your issues. They leave and you are happy that you can get back to work. While this doesn’t sound so bad, you are not receiving the care and the service that you and your technology need in order to increase productivity and prevent future problems from occurring.
With the traditional “break-fix” method a close business relationship between you and they PC repair company is never established. The technicians may do a good job while on site but they may not be familiar with all of the intricacies and the scope of your business’ IT needs, often resulting in misguided support and even more billable time to resolve it. All this causes your business to suffer a loss in productivity as the staff members are affected by another issue causing costly downtime and can’t perform their jobs and you lose money.
The Modern Cost Saving Approach to IT for Small & Medium Sized Businesses
What you may not realize is that there is a better method of handling your company’s IT needs. You can outsource your needs to a Managed Service Provider (MSP). A MSP is a company that remotely manages a customer’s IT infrastructure. They utilize sophisticated tools that allow them to proactively monitor all the workstations, servers and other devices on your network so they can be alerted at the first hint of a problem. Often they can resolve these minor issues without you even being aware of it and with NO DOWNTIME. Utilizing the services of a MSP offers numerous advantages as compared to a traditional PC repair company.
- Increased Efficiency
- Reduced Downtime & Risk
- Capacity Planning Information
- Up-to-Date Patch Management
- Better Understanding of the Infrastructure